1. Introduction
These Terms and Conditions (“Agreement”) govern the relationship between Rachisols Technologies, Product (“Proppizo”, “we”, “us”, or “our”) and any individual or entity (“End User”, “you”, or “your”) who accesses, browses, or books a venue through the Proppizo platform (the “Platform”). By creating an account or making a booking through Proppizo, you agree to be bound by this Agreement in its entirety.
Proppizo is a technology platform that connects persons seeking to book event halls and spaces with Hall Owners. Proppizo is not itself a venue operator and does not own or manage any of the venues listed on the Platform.
2. Eligibility
To use the Proppizo Platform as an End User, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction;
- Have the legal capacity to enter into binding agreements;
- Provide accurate registration and contact information;
- Not have been previously suspended or banned from the Platform.
By using the Platform, you represent and warrant that you meet all of the above eligibility requirements.
3. Account Registration
3.1 Creating an Account
You may be required to create an account to make bookings. You agree to:
- Provide accurate, complete, and current information;
- Keep your login credentials secure and confidential;
- Not share your account with any third party;
- Notify Proppizo immediately if you suspect unauthorized access to your account;
- Accept responsibility for all activities that occur under your account.
3.2 Account Accuracy
Proppizo reserves the right to suspend accounts where information provided is found to be false, misleading, or incomplete.
4. Searching and Booking a Venue
4.1 Venue Listings
Proppizo provides a marketplace of venue listings made available by Hall Owners. While we endeavor to ensure the accuracy of listings, you are encouraged to conduct your own due diligence before making a booking.
4.2 Making a Booking
To book a venue:
- Select your preferred venue and event date on the Platform;
- Review the venue details, pricing, house rules, and cancellation policy;
- Proceed to payment and complete the full upfront payment as required;
- Receive a booking confirmation via email and/or in-app notification;
- Receive contact details of the Hall Owner to coordinate access and logistics.
4.3 Booking Confirmation
A booking is only confirmed upon receipt of a booking confirmation from Proppizo. Payment alone does not constitute a confirmed booking if there is a system error or venue unavailability. In such cases, a full refund will be processed immediately.
5. Payments
5.1 Full Upfront Payment
Proppizo operates on a full upfront payment model. You are required to pay the total booking fee in full at the time of making your reservation. No reservation is held without complete payment.
5.2 Accepted Payment Methods
Proppizo accepts payment via:
- Debit/credit cards (Visa, Mastercard, Verve);
- Bank transfers;
- USSD payments;
- Other digital payment channels as made available on the Platform from time to time.
5.3 Payment Security
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Proppizo does not store your card details. You are responsible for ensuring sufficient funds are available at the time of payment.
5.4 Pricing
All prices displayed on the Platform are in Nigerian Naira (NGN) and are inclusive of any applicable platform service fees unless otherwise stated. Proppizo reserves the right to apply a service fee on bookings, which will be disclosed before payment is completed.
6. Cancellations and Refunds
6.1 Cancellation by End User
The following cancellation and refund policy applies to bookings made through Proppizo:
- Zero cancellation policy for events 6 months below.
- 50% refund is applicable for events cancelled within 6 months and above
- Cancellation less than 14 days before the event: No refund. The booking is non-refundable;
- No-show on the event date: No refund.
6.2 Cancellation by Hall Owner
If a Hall Owner cancels a confirmed booking:
- You will receive a full refund of the total amount paid within 5-7 business days;
- Proppizo will assist you in finding an alternative venue where possible;
- Proppizo will not be liable for any consequential losses beyond the refund of the booking amount.
6.3 Refund Processing
Approved refunds will be credited to the original payment method within 5-10 business days, subject to your bank’s processing times. Proppizo is not responsible for delays caused by third-party financial institutions.
6.4 Disputes
If you believe you are entitled to a refund not covered under this policy (e.g., the venue was materially misrepresented), you may raise a dispute through our support team within 48 hours of the event date. Proppizo will investigate and resolve disputes within 14 business days. Our decision shall be final, subject to your statutory rights under Nigerian law.
7. End User Conduct
7.1 Acceptable Use
By booking a venue through Proppizo, you agree to:
- Use the venue only for the purpose stated at the time of booking;
- Comply with all house rules set by the Hall Owner;
- Treat the venue, its staff, and other occupants with respect;
- Not exceed the stated capacity of the venue;
- Not engage in any illegal, immoral, or disruptive activities on the premises;
- Leave the venue in a clean and orderly condition.
7.2 Prohibited Activities
You must not use any venue booked through Proppizo for:
- Illegal gatherings, cult activities, or criminal enterprises;
- Activities that violate Nigerian law or public policy;
- Events that are likely to cause nuisance, damage, or disturbance to neighboring properties;
- Subletting or re-listing the venue on any other platform.
7.3 Liability for Damage
You are personally liable for any damage caused to the venue or its contents during your booking period. You may be required to pay a security deposit as specified in the listing. If damage exceeds the security deposit, Proppizo may assist in facilitating recovery of the additional cost from you on behalf of the Hall Owner.
8. Reviews
Following a completed booking, you may be invited to leave a review of your experience. You agree to:
- Provide honest and accurate reviews based on your genuine experience;
- Not post defamatory, offensive, or misleading content;
- Not accept any incentive to post a positive or negative review.
- Proppizo reserves the right to remove reviews that violate our community guidelines.
9. Proppizo’s Role and Limitation
Proppizo is a marketplace and technology platform. We do not own, operate, or manage any of the venues listed on the Platform. Accordingly:
- Proppizo does not guarantee the quality, safety, suitability, or availability of any listed venue;
- Proppizo is not responsible for the actions or omissions of Hall Owners;
- Proppizo is not liable for any loss, injury, or damage suffered at a venue;
- Any contract for the use of a venue is between you and the Hall Owner directly.
10. Intellectual Property
All content on the Proppizo Platform including but not limited to logos, graphics, software, and text is the intellectual property of Proppizo or its licensors. You may not reproduce, distribute, or create derivative works from any Platform content without prior written consent from Proppizo.
11. Data Protection and Privacy
Your use of the Platform is subject to our Privacy Policy, available at www.proppizo.com/privacy. Proppizo processes your personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA). We collect and use your data to facilitate bookings, improve our services, and comply with legal obligations. You have the right to access, correct, or request the deletion of your personal data by contacting us at legal@proppizo.com.
12. Third-Party Services
The Platform may contain links to or integrations with third-party services (including payment processors). Proppizo is not responsible for the content, privacy practices, or terms of such third-party services. Your use of third-party services is at your own risk.
13. Limitation of Liability
To the fullest extent permitted by applicable Nigerian law, Proppizo’s total liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount paid by you for the specific booking giving rise to the claim. Proppizo shall not be liable for any indirect, consequential, special, or punitive damages.
14. Indemnification
You agree to indemnify and hold harmless Proppizo, its affiliates, directors, officers, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use or misuse of the Platform; (b) your breach of this Agreement; (c) any damage you cause to a venue; or (d) your violation of any applicable law or the rights of a third party.
15. Termination
Proppizo reserves the right to suspend or terminate your account at any time if you violate any provision of this Agreement, engage in fraudulent activity, or where required by law. You may also delete your account at any time through the Platform settings, subject to the completion of any pending bookings.
16. Dispute Resolution
In the event of a dispute between you and Proppizo, you agree to first contact our customer support team to attempt an amicable resolution. If the dispute is not resolved within 21 days, it shall be referred to mediation under the Lagos Multi-Door Courthouse (LMDC) framework. Failing mediation, the dispute shall be resolved by arbitration in Lagos, Arbitration and Mediation Act 2023.
17. Governing Law
This Agreement is governed by and shall be construed in accordance with the laws of the Federal Republic of Nigeria. You submit to the non-exclusive jurisdiction of the courts of Lagos State, Nigeria.
18. Amendments
Proppizo may update these Terms from time to time. You will be notified of material changes via email or in-app notification at least 14 days in advance. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
19. Contact Us
If you have any questions or complaints about these Terms or our services, please contact us:
Proppizo Technologies Limited Email: legal@proppizo.com Website: www.proppizo.com
By using the Proppizo Platform, you confirm that you have read, understood, and agree to be bound by these End User Terms and Conditions.